Shortly after the long drive from Calais to Sainte Marie Du Mont, we have our next dose of bad news. As Ivy House is listed on TripAdvisor, the internet review site, we receive an email stating we have a new review. The review is not what you could call great; however, it is worse for us as we are implicated. Despite not even owning the business, we discover that we are terrible hosts and that my wife is very child unfriendly. Despite being pregnant with our forth child, apparently it appears from the review that she hates kids!
We are due to exchange contracts with the current owners on Friday 4th September. Steve and Sarah Lee started this gite business approximately 6 years ago and from all accounts, have done a great job. They have received 17 excellent reviews on TripAdvisor up until this point so the review was a big shock for them too! According to Steve and Sarah, this is not a genuine review. They believe it to be a competitor who has written it. We will never know if this is a genuine review; however, we can assure you that it is absolutely nothing to do with us! We very much appreciate feedback, both positive and negative, but to be implicated like this, despite not even being there, is something we feel we do not deserve.
As we are taking over in September and as Ivy House was fully booked up until that date, Steve kindly agreed for us to launch our new website in place of theirs. All we can think, and hope, is that if the review is genuine, the guest has looked at our new site for the owners name and mistakenly used ours instead of Steve and Sarah’s.
All we can hope is that you will read our blog, look at the information on our site and make your own decision. We are a genuine family and are very happy to welcome you to our new house. We are not perfect and we will no doubt make mistakes along the way; however, please be assured that we try our very best to make your stay in Normandy as pleasurable as possible.
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